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Contents

Technical Requirements

  • High-speed internet connection
  • Flash player: 10.X
  • QuickTime: 7.6.X
  • Cookies enabled


Supported browsers

Platform Operating System Browsers
Windows Windows XP


Windows Vista


Windows 7

Safari 4.0+, Firefox 10+, Chrome 18+

Safari 4.0+, Firefox 10+, Chrome 18+

Safari 4.0+, Firefox 10+, Chrome 18+

Mac OS X OS 10.6 (Snow Leopard)


OS 10.7 (Lion)


OS 10.8 (Mountain Lion)


OS 10.9 (Mavericks)

Safari 5.0+, Firefox 10+, Chrome 18+

Safari 5.0+, Firefox 10+, Chrome 18+

Safari 5.0+, Firefox 10+, Chrome 18+

Safari 5.0+, Firefox 10+, Chrome 18+

The following plugins are updated frequently

  • QuickTime 7.6.X
  • Flash Player 10.X

Troubleshooting

Clear your browser cache

  • Firefox (Windows): In your Firefox browser menu bar go to Firefox > Options. Select the Privacy tab. Under History click the clear recent history link. In the next list, make sure Cache is selected then click Clear Now.
  • Firefox (Mac): In the Firefox menu bar go to Firefox > Preferences > select the Advanced panel then click on the Network tab. In the Cached Web Content section click Clear Now.
  • Safari (Windows): From the gear icon in the upper right choose Reset Safari... In the popup check Remove all website data then click Reset.
  • Safari (Mac): In the Safari menu go to Safari > Empty cache
  • Google Chrome (Mac or Windows): From the Google toolbar (three lined icon) on the upper right, choose Tools > Clear browsing data. Or, Control+Shift+Delete on a PC, or Shift+Command+Delete on a Mac to open the menu to clear browsing data.

Enable Shockwave Flash and QuickTime

  • Firefox (Windows): Go to the Firefox menu > Add ons > Plugins to check the Shockwave Flash version and make sure it is enabled
  • Firefox (Mac): Firefox > Tools > Add-ons. Click the Plugins tab on the left side of your screen. Scroll through the available list on the right to find Shockwave Flash and QuickTime, then use the dropdown next to these items to select "Always Active." Use the link at the top of the list to make sure your plugins are up to date.
  • Safari (Mac): In your Safari browser, go to Help > Installed plug-ins. Scroll through the list to check for Shockwave Flash and QuickTime.
  • Safari (Windows): In your Safari browser menu choose Help > Installed plug-ins. A new window will open listing installed plug-ins.
  • Google Chrome (Mac): In your Chrome browser, go to chrome://plugins/ in the address bar.

File types and sizes

Shared Shelf currently supports:
Image types: .png, .jpg, .jpeg, .gif, .tif, .tiff, .mov(qtvr), .jp2, .cr2
Video types: .asf, .flv, .f4v, .qt, .mov, .mpg, .mpeg, .avi, .wmv, .mp3, .mp4, .m4v, .3gp
Audio types: .mp3
Document types: .doc, .ppt, .xls, .pdf, .docx, .pptx, .xlsx



Category:Shared Shelf Help