Artstor Help > ARTstor Troubleshooting

From Artstor Help

Contents 1 Set ARTstor as Trusted Site 1.1 Firefox users 2 Clear your browser cache 2.1 Internet Explorer for PCs 2.2 Internet Explorer for Macs 2.3 Firefox 2.4 Safari 2.5 Netscape for PCs 2.6 Netscape for Macs 2.7 Mozilla 3 Enable cookies 3.1 Internet Explorer 3.2 Firefox 3.3 Safari 3.4 Netscape 3.5 Mozilla 4 Change screen settings 4.1 For PCs 4.2 For Macs 5 Disable Flashblock

Set ARTstor as Trusted Site

Internet Explorer users may want to set ARTstor as a "Trusted Site" in their browser settings.

1. Open a new Internet Explorer browser window.
2. In the browser toolbar, click Tools > Internet Options... For IE 7 users, the Tools option is located in the upper right corner of the window.
3. In the window that opens, click the "Security" tab.
4. Click the green "Trusted Sites" icon that appears at the top of the window. Then, click Sites.
5. In the new window that opens, un-check the box next to "Require server verification (https) for all sites in this zone," which is located in the bottom of the window.
6. Enter *.artstor.org and *.artstor.net in the field under "Add this web site to the zone."
7. Click Add, so that the ARTstor URL appears in the list of "Web sites." Click OK to exit the window.

Firefox users

Firefox will allow users to add trusted sites but still caps the number of popups allowed from any one site (usually at 20). To rememdy this open a Firefox browser window and in the URL bar type about:config . Filter for dom.popup_maximum . Double-click this line and enter a new maximum, such as 1,000 or more.

Clear your browser cache

Internet Explorer for PCs | Internet Explorer for Macs | Firefox |Safari | Netscape for PCs | Netscape for Macs | Mozilla

Internet Explorer for PCs

1. Open a new Internet Explorer browser.
2. Go to the "Tools" toolbar menu and select "Internet Options..."
   • For IE 7 users, the "Tools" toolbar button is located in the upper right corner of the window.
3. The "Internet Options" window should open to the "General" tab; if not, click on the tab marked "General."
4. Go to the "Temporary Internet Files" section, then click on the "Delete Files..." button. In the dialog that pops up, click "OK." This will delete all of the files that are currently stored in your cache.
   • For IE 7 users, go to the "Browsing History" section and then click on the "Delete" button. In the new window that opens up, click on the "Delete files" button to the right of "Temporary Internet Files." Then click on the "Close" button the exit the window.
5. Click "OK" to exit "Internet Options".
6. Close your current browser window and open a new one to begin using ARTstor again.

Internet Explorer for Macs

1. Open a new Internet Explorer browser.
2. Click on the "Explorer" toolbar menu and select "Preferences..."
3. When the "Internet Explorer Preferences" window opens, go to the "Web Browser" tab on the left hand side of the window.
4. Click on the "Advanced" option.
5. In the "Cache" section, click on the "Empty Now" button. This will delete all of the files that are currently stored in your cache.
6. Click "OK" to exit "Internet Explorer Preferences".
7. Close your current browser window and open a new one to begin using ARTstor again.

Firefox

1. Open a new Firefox browser.
2. Go to the "Tools" toolbar menu and select "Options..."
3. When the "Options" window opens, click on the "Privacy" icon in the navigation panel.
4. Click on the "Cache" category or tab and then click the "Clear" or "Clear Cache Now" button. This will delete all of the files that are currently stored in your cache.
   • For Firefox 2.0, go to the "Private Data" section and click on the "Clear Now" button. In the new window that opens, make sure that the box next to "Cache" is checked, and then click on the "Clear Private Data Now" button.
5. Click "OK" to exit "Options".
6. Close your current browser window and open a new one to begin using ARTstor again.

There are alternative methods for Firefox 2.0:

1. Go to the "Tools" toolbar menu and select "Clear Private Data." You may also press the following combination of keys on your keyboard: Ctrl - Shift - Delete.
2. With either method, a new window will open. Click on the "Clear Private Data Now" button.

Safari

There are two ways to clear your Safari browser cache.

1. Open a new Safari browser window. Go to the "Safari" menu and click on the "Empty Cache..." option. In the message window that pops up, click on the "Empty" button.
2. Press the following combination of keys on your keyboard: Option , Command , and "E." In the message window that pops up, click on the "Empty" button.

Netscape for PCs

1. Open a new Netscape browser.
2. Go to the "Edit" toolbar menu and select the "Preferences..." option. #*For version 8.*, go to the "Tools" menu and select "Options..."
3. In the new window that opens, expand the "Advanced" category in the navigation panel and select the "Cache" sub-category.
   • For version 8.*, click on the "Privacy" icon in the navigation panel, and a "Cache" category should appear. You may need to expand the "Cache" category by clicking on the plus icon (+).
4. Click on the "Clear Cache" or "Clear" button. This will delete all of the files that are currently stored in your cache.
5. Click "OK" to exit the window.
6. Close your current browser window and open a new one to begin using ARTstor again.

Netscape for Macs

1. Open a new Netscape browser.
2. Click on the "Netscape" toolbar menu and select "Preferences..."
3. When the "Preferences" window opens, expand the "Advanced" category by clicking on the arrow next to the title. Click on the "Cache" option.
4. Click on the "Clear Disk Cache" button. This will delete all of the files that are currently stored in your cache.
5. Click "OK" to exit "Preferences."
6. Close your current browser window and open a new one to begin using ARTstor again.

Mozilla

1. Open a new Mozilla browser.
2. Go to the "Edit" toolbar menu and select the "Preferences..." option.
3. Once in the "Preferences" window, expand the "Advanced" category in the navigation panel and select the "Cache" sub-category.
4. Click on the "Clear Cache" button. This will delete all of the files that are currently stored in your cache.
5. Click "OK" to exit "Preferences".
6. Close your current browser window and open a new one to begin using ARTstor again.

Enable cookies

Cookies are messages sent to a web browser by a web server. Their main purpose of cookies is to identify users, in order to remember login information, prepare customized web pages, or save preferences that you have set for specific web sites. ARTstor uses cookies, so you will need to enable them while working in the Digital Library. Please use the following instructions to enable cookies in the following web browsers:

Internet Explorer | Firefox | Safari | Netscape | Mozilla

Internet Explorer

1. Open a new Internet Explorer browser window
2. Go to the "Tools" toolbar menu, and then click on "Internet Options..."
   • For IE 7 users, the "Tools" toolbar button is located in the upper right corner of the window.
3. Click on the "Privacy" tab, where you will find a sliding bar that you can slide up and down for higher/lower levels of privacy. #Select "Medium," "Low," or "Accept all Cookies."

Please note: Internet Explorer users should also set ARTstor as a Trusted Site.

Firefox

1. Open a new Firefox browser window.
2. Go to the "Tools" toolbar menu and select "Options...".
3. When the "Options" window opens, click on the "Privacy" icon in the navigation panel.
4. Click on the "Cookies" category or tab and then check the box next to "Allow sites to set cookies" or "Accept cookies from sites." Click the "OK" button to exit the "Options" window.
   • For Firefox 2.0 users, go to the "Cookies" section and then check the box next to "Accept cookies from sites."
5. Alternatively, you can un-check this option and then click on the "Exceptions" button to the right. In the "Exceptions" window that opens, type "www.artstor.org" into the text field beneath "Address of the web site," then click the "Allow" button.

Safari

1. Open a new Safari browser window.
2. Go to the "Safari" menu and select "Preferences..."
3. In the window that opens, click on the "Security" icon.
4. Find the "Accept Cookies" section. Click in the radio button for "Always" or "Only from sites you navigate to."

Netscape

• Netscape 4.x
  1. Open a new Netscape browser window
  2. Go to the "Edit" toolbar menu and choose "Preferences".
  3. Click the "Advanced" menu option in the left column.
  4. Make sure the "Accept all cookies" options are checked.
• Netscape 6.x
  1. Open a new Netscape browser window.
  2. Go to the "Edit" tool menu and choose "Preferences".
  3. Click the "Privacy & Security" menu option in the left column.
  4. Make sure that "Enable all cookies" is checked.
• Netscape 7.x
  1. Open a new Netscape browser window.
  2. Go to the "Edit" toolbar menu and choose "Preferences".
  3. Go to the "Category" list on the left and under the "Privacy & Security" category, click "Cookies". If no subcategories are visible, double-click "Privacy & Security" to expand the list.
  4. Click the button next to "Enable all cookies" then click "OK".
• Netscape 8.x
  1. Open a new Netscape browser window and navigate to www.artstor.org.
  2. Click on the Site Controls icon that appears in the tab for the site that you are currently viewing.
  3. This will launch a new window, labeled "Site controls for www.artstor.org." Click on the "Advanced" tab and then check the box next to "Allow cookies."

Mozilla

1. Open a new Mozilla browser window.
2. Go to the "Edit" menu and choose "Preferences".
3. Click on the plus sign (+) next to the "Privacy & Security" menu option in the left column and click "Cookies".
4. Make sure that one of the three Enable options for cookies is checked. Click "OK".
5. While you are in the "Preferences" window, you can also click on the "Cookie Manager" button, which is located in the "Manage Cookies and Sites" section.
   • In the new window that pops up, click on the "Cookie Sites" tab. Enter "www.artstor.org" into the blank field provided and then click on the "Allow" button to the right of the field. When the ARTstor URL appears in the list of "Cookie Sites," you can click on the "Close" button to exit the window.
6. You can also allow cookies for ARTstor by clicking on the "Tools" toolbar menu while you are viewing www.artstor.org in your browser window.
   • Select the "Cookie Manager" option and slide your mouse pointer to the right to choose "Allow Cookies from this Site."

Change screen settings

A screen resolution of at least 1280 x 1024 pixels is recommended for optimal viewing of ARTstor. For optimal viewing of ARTstor images, especially in the OIV, your color settings should be set to True Color (32 bit). Please use the following instructions to change the monitor resolution and color settings for PCs or for Macs.

For PCs

1. Click on the "Start" button in the lower left corner of your screen. #Slide your cursor up and select the "Control Panel" option.
2. In the new window that opens, double-click on the "Display" icon.
   • If you are using Windows 2000, click on the "Start" button, then slide your cursor up to the "Settings" option to choose "Display." If you don't have this option, click on "Control Panel," and once the window opens, double-click on the "Display" icon.
   • Note: For a shortcut to bypass the steps outlined in #1, right-click directly onto your desktop (with no program windows open) and choose "Properties" from the drop-down menu. This will also open the "Display Properties" window.
3. When the "Display Properties" window opens, click on the "Settings" tab.
4. In the bottom half of the window, you will see a "Screen area " or "Screen resolution" section that displays your current screen resolution below a downward pointing arrow.
   • Click on the arrow and slide it to the right or left until the text below shifts to 1280 x 1024 pixels. If a value larger than 1280 x 1024 shows up, you have gone to far. Simply move the arrow back to the left until the text reads 1280 x 1024 pixels.
   • If you have a large monitor, you can set your resolution to higher a higher value, e.g. 1280 x 960.
5. Also in the bottom half of the window, you will see a "Colors" or "Color quality" area that displays your current color setting [e.g. "256 Colors" or "High Color (16bit)"].
   • Select "True Color (32 bit)" from the drop-down menu.
6. Click on the "Apply" button, and then "OK" to exit the window.

For Macs

1. Go to the Apple menu, then select the "System Preferences" option.
2. Click on the "Displays" option, then click on the "Display" tab.
3. Select the desired screen resolution from the list in the "Resolutions" panel in the left-hand side of the window.
4. Then, select the desired color setting, e.g. "Millions", from the drop-down menu in the right-hand side of the window.
   • Most likely, the default color setting on your Mac will be sufficient to view ARTstor images, so you may not need to change this setting.
5. Close the window to apply your changes

Disable Flashblock

Flashblock is an add on for Firefox that blocks all Macromedia Flash content from loading. You will need to click on a placeholder in order to view the Flash content. Unfortunately, this plugin will prevent you from viewing images in the Image Viewer, so you will need to add ARTstor as an exception.

1. Open a new Firefox browser.
2. Go to the "Tools" toolbar menu and select the "Add-ons" option.
3. In the new window that opens, click on the "Extensions" tab.
4. Select "Flashblock" from the list and then click on the "Options" button.
5. In the "Whitelist" area, type "*.artstor.org" into the field provided and then click on the "Add" button.
6. In the same field, enter "*.artstor.net" and click on the "Add" button again.
7. Click on the "OK" button to close the window.

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